DELIVERY & RETURNS
DELIVERY AND RETURNS
All orders will be shipped within 1 day of placing an order. If your order is placed after 3.00pm GMT on a Friday, or over the weekend, your order will be shipped on the following Monday.
For customers outside the EU the website will automatically display prices without UK sales tax. Import duties and taxes are not included in the item price or shipping cost. These charges are your responsibility and will be collected from you by the carrier upon delivery. Please check with your country's custom office to determine what these additional costs are prior to purchase.
We are happy to refund or exchange any Itchy Scratchy Patchy product in a saleable condition within 14 days from the delivery date. We will refund your method of payment for the purchase price and the shipping, once we receive your return package. Unfortunately we cannot cover the cost of return shipping. We cannot accept responsibility for parcels lost in transit and you are advised to obtain proof of postage and send via a tracked method. Exchange items will be shipped to you at no additional cost. Please send an email to hello@itchyscratchypatchy for a RMA code before returning or exchanging items. We cannot issue refunds or exchanges for items returned without this code. In your email, please specify your order number and reason for return or exchange. If there are any discrepancies in your order, please email firstname.lastname@example.org
You can refund or exchange any items purchased through itchyscratchypatchy.com within 14 days starting from the date of receipt. Please ensure you repack your item(s) in its original packaging. All items must be returned to us in the same condition as they were sent and deemed fit for resale. We will not be able to refund or exchange any noticeably worn, scented and washed items. This policy does not affect your statutory rights.
HOW TO REFUND / EXCHANGE AN ITEM
- Please email: email@example.com to receive your RMA code to authorise the return / exchange. Please then select either refund or exchange and if applicable the reason code in the table below.
- Repack your item in its original packaging and include your completed returns form.
- Write either EXCHANGE or REFUND followed by your RMA number outside of your package. If the size or colour is not available we can offer either a Gift Voucher to purchase alternative products or process a refund; you will be notified. Please note Gift Vouchers are final; no subsequent refunds can or will be processed.
- Please post to:
ITCHY SCRATCHY PATCHY, 159 HOLLAND PARK AVENUE, LONDON, W11 4UX.
You may wish to choose a delivery service that insures your parcel to the value of the goods being sent, always keep your proof of postage as the returned item is your responsibility until it reaches us.
- Once we have received your parcel we will begin the exchange or refund process within 72 hours of receipt and you will be informed by email as soon as possible.
If you would like further assistance please email firstname.lastname@example.org